The language you use in your marketing materials has more of an effect than you may realize. In fact, something as simple as your choice of pronouns can end up having an influence on your potential customers and the likelihood of them purchasing your products.
The value of the first person
In general, customers respond better to marketing materials, especially websites, that use the first person. This might include buttons that say "create my account" instead of "open an account," or "start my free trial" instead of "start your free trial." Making this simple transition can provide a noticeable jump in conversion rates and higher click-throughs. Potential customers will spend more time on your website, learning about your company and what you have to offer. Even if they don't buy during their initial visit, they'll begin to feel familiar and connected with your brand, and therefore more likely to return to you when they are ready to buy.
Why do first person pronouns matter?
It all comes down to the power of psychology. Using first person pronouns helps potential customers feel as though they already "belong" -- that your company truly cares. That's something many companies struggle with when trying to reach customers online. It's much easier to develop close relationships when interacting with customers in person. However, switching to first-person pronouns on your website can help to produce this same kind of connection with customers whose only interactions with your brand take place online.
Making the switch
Effectively incorporating first person pronouns as a part of your call to action must be paired with quality marketing materials. You cannot simply switch your pronouns and expect to see a change if your copy still requires a considerable amount of work. Focus first on developing quality advertising, whether on your website, in social media, or on a traditional advertising platform. Once you have the ad itself set, rather than wrap up your message with a standard call to action, make the switch to the first person and prepare to be amazed at the influence such a simple change can have.
Developing a quality call to action can play an important part in finding new customers and encouraging those who see the advertisements to convert. Incorporating first-person pronouns in that call to action can have a profound effect on your bottom line. If you're interested in learning more about these different advertising techniques, give us a call today. We'd be happy to help you get started growing and finding new customers.
Friday, August 8, 2014
Tuesday, August 5, 2014
What Shakespeare Can Teach Us About Marketing
Shakespeare was a master playwright who continues to entertain audiences centuries after his death. His mastery of the written word has been admired by people throughout the generations and around the world. While he may have never imagined anything like the Internet or modern marketing, there are still a number of lessons Shakespeare can teach us as we set out to master our own marketing techniques.
Becoming a master of words
Words are a major part of any marketing campaign. We all use words to reach our customers, to develop content that will interest them, and to explain why our products and services are superior. Shakespeare teaches us about the power words can have when they're carefully thought out and used appropriately. People still enjoy reading and watching his plays hundreds of years after they were first performed. That's because Shakespeare was a master at putting words together so they communicated the point to the audience and engaged them in the content.
Creating plots people can relate to and want to read
Shakespeare wrote for an audience that lived hundreds of years ago. Their life experiences were vastly different than our own. Yet, somehow Shakespeare's writing appeals to us as much as it appealed to the people of his day. That's because Shakespeare developed plots that people could relate to on the most intimate levels. His writings involved timeless themes, such as love and jealousy, which are still alive today. Shakespeare completely understood his audience and was able to use the difficulties people face to attract audiences, engage them, and convince them that he sympathized. By building this relationship with the audience, Shakespeare was able to build a loyal following to his brand.
We, too, must answer these same challenge from our own audiences (customers) today. Consumers want to know that companies understand and address their struggles. This helps to build the critical relationship that leads to customer loyalty and improved brand awareness.
Using multiple resources to develop content
No one develops their content in a vacuum. It's estimated that of Shakespeare's many plays, only a couple were actually completely original and developed by Shakespeare himself. This means he was frequently drawing inspiration and ideas from other sources of content. He would use these sources of inspiration to help get his own creative juices flowing. He would develop and embellish on the plots, characters, and themes until the works were completely his own, but still had parts that were drawn from other classics.
As content creators and marketers, we must also be willing to draw upon the experience and expertise of others. The marketing world continues to change, and we must all stay on top of the new methods if we want to remain competitive.
Looking at the successful work of others to draw inspiration can offer help with building our own content, too. As we read and see what others do in their marketing campaigns, we gain a better understanding of what we want to write and discuss with potential customers. Content development has become an increasingly important part of marketing. Listening and reading what others have to say can help any marketer start to develop their own voice, the same way Shakespeare found inspiration for his writing.
When you set out to develop your marketing campaign, you'll likely spend a considerable amount of time reading modern marketing experts and trying to incorporate their wisdom into your own campaign. While these modern marketers will certainly impart a lot of wisdom, don't discount what the wordsmiths of the past, like Shakespeare, can teach you as well. If you're ready to jumpstart your marketing campaign, give us a call today.
Becoming a master of words
Words are a major part of any marketing campaign. We all use words to reach our customers, to develop content that will interest them, and to explain why our products and services are superior. Shakespeare teaches us about the power words can have when they're carefully thought out and used appropriately. People still enjoy reading and watching his plays hundreds of years after they were first performed. That's because Shakespeare was a master at putting words together so they communicated the point to the audience and engaged them in the content.
Creating plots people can relate to and want to read
Shakespeare wrote for an audience that lived hundreds of years ago. Their life experiences were vastly different than our own. Yet, somehow Shakespeare's writing appeals to us as much as it appealed to the people of his day. That's because Shakespeare developed plots that people could relate to on the most intimate levels. His writings involved timeless themes, such as love and jealousy, which are still alive today. Shakespeare completely understood his audience and was able to use the difficulties people face to attract audiences, engage them, and convince them that he sympathized. By building this relationship with the audience, Shakespeare was able to build a loyal following to his brand.
We, too, must answer these same challenge from our own audiences (customers) today. Consumers want to know that companies understand and address their struggles. This helps to build the critical relationship that leads to customer loyalty and improved brand awareness.
Using multiple resources to develop content
No one develops their content in a vacuum. It's estimated that of Shakespeare's many plays, only a couple were actually completely original and developed by Shakespeare himself. This means he was frequently drawing inspiration and ideas from other sources of content. He would use these sources of inspiration to help get his own creative juices flowing. He would develop and embellish on the plots, characters, and themes until the works were completely his own, but still had parts that were drawn from other classics.
As content creators and marketers, we must also be willing to draw upon the experience and expertise of others. The marketing world continues to change, and we must all stay on top of the new methods if we want to remain competitive.
Looking at the successful work of others to draw inspiration can offer help with building our own content, too. As we read and see what others do in their marketing campaigns, we gain a better understanding of what we want to write and discuss with potential customers. Content development has become an increasingly important part of marketing. Listening and reading what others have to say can help any marketer start to develop their own voice, the same way Shakespeare found inspiration for his writing.
When you set out to develop your marketing campaign, you'll likely spend a considerable amount of time reading modern marketing experts and trying to incorporate their wisdom into your own campaign. While these modern marketers will certainly impart a lot of wisdom, don't discount what the wordsmiths of the past, like Shakespeare, can teach you as well. If you're ready to jumpstart your marketing campaign, give us a call today.
Friday, August 1, 2014
Making Your Company Stand Out From the Crowd
Most industries today are teeming with competitors, each offering a slightly different take on their products and services. In this environment, it can be difficult to imagine how you'll ever make your products, services, and company stand out against the chaos. It is, however, possible.
Construct your advertising wisely
Customers see thousands of ads every day in just about every aspect of their lives. Whether browsing online, commuting, watching TV, or listening to the radio, customers find companies vying for their attention all the time. In this environment, it's easy to see how customers get in the habit of just tuning out all the noise. To be successful, you must find ways to overcome that tendency. So how do you do it?
Tell customers what makes you different
We've all heard how important it is to find a niche within your industry and use what makes you unique to appeal to customers, but you should also take this a step further. Identify what makes you different. That might be where your products are made (made in the USA?), how they are made (fair trade? natural preservatives?), or how they can help customers solve a problem in their lives (increase sales?). Use that difference as a key point in your advertising.
Get out in the community
Companies that get out and involved in their communities will find their brand recognition soar, with sales following closely behind. There are numerous ways you can get involved in your community. You might sponsor a local kids' sports team, a local charity run, or some similar event. You could set up a table at the yearly town picnic or sponsor a float in the town's Memorial Day parade. All of these techniques will help you raise awareness within your community and show how much you care about the people you serve. The result: a better reputation and more chances to develop relationships with potential customers.
Your company might be competing within an oversaturated industry, but that doesn't mean you have to be just another face in the crowd. Use the suggestions outlined above to get started building your own brand recognition and reputation. If you're ready to get started with a new marketing campaign, give us a call or drop us an email today. We'd be happy to help you reach more customers.
Construct your advertising wisely
Customers see thousands of ads every day in just about every aspect of their lives. Whether browsing online, commuting, watching TV, or listening to the radio, customers find companies vying for their attention all the time. In this environment, it's easy to see how customers get in the habit of just tuning out all the noise. To be successful, you must find ways to overcome that tendency. So how do you do it?
- Design ads that look nothing like those of your competitors. If your ads bear too much resemblance to other ads on the market, they're much more likely to get overlooked.
- Make sure you integrate your ads across all campaigns. Once customers see so many ads, they tend to only glance at them. If your campaigns don't use the same colors and themes, customers will be less likely to put them together and pay attention to what they say. By integrating them, customers get a consistent message across all platforms, which will help them absorb the message.
- Use a logo that's visually appealing and represents your business well. Many companies, especially small businesses, tend to overlook the importance of their logos. However, logos tend to be one of the first things customers notice on advertising. A well-planned logo is excellent for branding. When the logo helps customers associate your business with your industry, they'll start to form strong associations with your brand.
Tell customers what makes you different
We've all heard how important it is to find a niche within your industry and use what makes you unique to appeal to customers, but you should also take this a step further. Identify what makes you different. That might be where your products are made (made in the USA?), how they are made (fair trade? natural preservatives?), or how they can help customers solve a problem in their lives (increase sales?). Use that difference as a key point in your advertising.
Get out in the community
Companies that get out and involved in their communities will find their brand recognition soar, with sales following closely behind. There are numerous ways you can get involved in your community. You might sponsor a local kids' sports team, a local charity run, or some similar event. You could set up a table at the yearly town picnic or sponsor a float in the town's Memorial Day parade. All of these techniques will help you raise awareness within your community and show how much you care about the people you serve. The result: a better reputation and more chances to develop relationships with potential customers.
Your company might be competing within an oversaturated industry, but that doesn't mean you have to be just another face in the crowd. Use the suggestions outlined above to get started building your own brand recognition and reputation. If you're ready to get started with a new marketing campaign, give us a call or drop us an email today. We'd be happy to help you reach more customers.
Tuesday, July 29, 2014
How Babies Can Show Us the Way to Find A Niche
Like so many other expectant couples, Sarah and Mark began researching baby products right away, as soon as they found out they were expecting baby number one. They listened to advice from friends and family, and they turned to the Internet to learn more about all the options and brands available to them.
Before long, they found themselves overwhelmed with choices: bouncy seats, swings, white noise machines, stuffed animals designed to mimic the mother's heart rate. Who knew there could be so many different products dedicated to helping babies sleep?
As the couple began to wade through all the options, Sarah quickly began to realize the marketing genius behind it all. She worked in advertising and had seen this phenomenon countless times in successful ad campaigns. The makers of these various sleep products had completed the trifecta.
They had:
The importance of these three marketing points applies not only to companies designing sleep aids for babies, but to everyone who wants to design a successful product.
The keys to successful marketing
Successful marketing is built around identifying and addressing a key need for consumers. If your product looks interesting or does something really interesting, but customers don't see an immediate need for it, it probably won't sell very well. The key is to show customers exactly how your product addresses a specific need, even if the need is one they don't even know they have. Show customers how your product or service will make their lives easier, and they'll be far more likely to buy from you.
Capitalizing on what's different
When Sarah and Mark began researching baby products, they were amazed at the sheer number of products that were designed for sleeping. What perhaps is even more astounding, however, is that all the products were slightly different. No two products were exactly alike. Even if two white noise machines were standalone, plug-in devices, there were always some slight differences. Maybe one had an option to play a recording of a heartbeat, while another had more lullabies. Each manufacturer seemed to know exactly what made its product different from the competition, and that's what they capitalized on. One might focus on the benefits of having a newborn hear a gentle heartbeat while trying to sleep. Another might talk about how lullabies have been used for generations to soothe.
Like these manufacturers, your company must be able to show customers exactly how your products are different than the competition and why those differences make your products better. It does no good to duplicate a competitor's product, as that niche has already been filled. Think about what makes your product superior, and use that information to mold your marketing campaign.
Show the product providing the solution
Any product that's supposed to help babies sleep will include pictures of peacefully sleeping newborns right on the box. Such imagery expertly taps into the fears of potential customers (having a baby who won't sleep) and offers them a solution (use our product, and you'll have a peacefully resting infant). Your marketing campaigns should make it obvious to customers exactly how the product you're selling is going to help them.
Customers want to know exactly why they should do business with your company. Taking the time to develop a marketing plan that shows how your products address specific needs will pave the way to marketing success.
If you're looking to get started reworking your campaigns, give us a call today.
Before long, they found themselves overwhelmed with choices: bouncy seats, swings, white noise machines, stuffed animals designed to mimic the mother's heart rate. Who knew there could be so many different products dedicated to helping babies sleep?
As the couple began to wade through all the options, Sarah quickly began to realize the marketing genius behind it all. She worked in advertising and had seen this phenomenon countless times in successful ad campaigns. The makers of these various sleep products had completed the trifecta.
They had:
- Identified a real problem
- Tapped into their potential customers' fears
- Designed a product to fill that niche in a slightly unique way
The importance of these three marketing points applies not only to companies designing sleep aids for babies, but to everyone who wants to design a successful product.
The keys to successful marketing
Successful marketing is built around identifying and addressing a key need for consumers. If your product looks interesting or does something really interesting, but customers don't see an immediate need for it, it probably won't sell very well. The key is to show customers exactly how your product addresses a specific need, even if the need is one they don't even know they have. Show customers how your product or service will make their lives easier, and they'll be far more likely to buy from you.
Capitalizing on what's different
When Sarah and Mark began researching baby products, they were amazed at the sheer number of products that were designed for sleeping. What perhaps is even more astounding, however, is that all the products were slightly different. No two products were exactly alike. Even if two white noise machines were standalone, plug-in devices, there were always some slight differences. Maybe one had an option to play a recording of a heartbeat, while another had more lullabies. Each manufacturer seemed to know exactly what made its product different from the competition, and that's what they capitalized on. One might focus on the benefits of having a newborn hear a gentle heartbeat while trying to sleep. Another might talk about how lullabies have been used for generations to soothe.
Like these manufacturers, your company must be able to show customers exactly how your products are different than the competition and why those differences make your products better. It does no good to duplicate a competitor's product, as that niche has already been filled. Think about what makes your product superior, and use that information to mold your marketing campaign.
Show the product providing the solution
Any product that's supposed to help babies sleep will include pictures of peacefully sleeping newborns right on the box. Such imagery expertly taps into the fears of potential customers (having a baby who won't sleep) and offers them a solution (use our product, and you'll have a peacefully resting infant). Your marketing campaigns should make it obvious to customers exactly how the product you're selling is going to help them.
Customers want to know exactly why they should do business with your company. Taking the time to develop a marketing plan that shows how your products address specific needs will pave the way to marketing success.
If you're looking to get started reworking your campaigns, give us a call today.
Monday, July 28, 2014
Following the Leader Wherever He May Go....
One pervasive characteristic most people share is the desire to belong. Children in school often develop close-knit groups of friends as a way to satisfy this need. Even in our professional lives, the desire to be part of the crowd continues.
A major component of this desire is the tendency to follow the decisions made by group leaders. This explains why trends in fashion, music, and business can spread so quickly.
People come to trust certain brands based on the opinions of those they respect within their peer group. As a marketer, you can tap into this phenomenon to help your own products and services succeed. Here are just a few ways to make the most of people's desire to follow the crowd.
Reviews
Product reviews are huge. An estimated 70 percent of Americans say they look at product reviews when considering items to purchase. Many of these people trust product reviews nearly as much as they would recommendations from people they know personally. Positive product reviews can help show customers that yours is a product worth their investment.
Start by asking customers to leave reviews after a sale. Then advertise those reviews on your website and marketing materials. If your company has positive ratings from organizations like the BBB or Angie's List, make sure you present that information prominently, too.
Along similar lines, user-generated content, such as blog posts, testimonials, and YouTube reviews, can hold considerable weight with new customers. Try to spark new content by holding user-generated content contests, where winners receive coupons or a special promotion.
Social media mentions and shares
Given the penetration of social media, it makes sense that social media mentions and shares can attract lots of attention for your company and its brand. Use monitoring tools to track the number of times your products or services are mentioned online. Encourage people to share content you publish on their social media pages. Add social media sharing options at the bottom of blog posts, newsletter articles, product pages, and other key content areas of your website. All of these can be great ways to capitalize on this phenomenon.
Statistics
Statistics are a fantastic way to get a second look from potential customers. User statistics can show you how your products or services already appeal to the crowd. Track down and leverage whatever your most positive statistics may be. These could include anything from blog readership to how long you've been in business to customer retention rates. Any statistics that help to establish an air of legitimacy can (and should) be used to leverage the power of the crowd.
Humans are by nature social creatures. We tend to seek out social groups that make us feel like we're part of something larger than ourselves. We also tend to follow the lead of those around us and trust the opinions of our peers. Keeping these dynamics in mind and finding ways to leverage their power is essential to effective product marketing.
A major component of this desire is the tendency to follow the decisions made by group leaders. This explains why trends in fashion, music, and business can spread so quickly.
People come to trust certain brands based on the opinions of those they respect within their peer group. As a marketer, you can tap into this phenomenon to help your own products and services succeed. Here are just a few ways to make the most of people's desire to follow the crowd.
Reviews
Product reviews are huge. An estimated 70 percent of Americans say they look at product reviews when considering items to purchase. Many of these people trust product reviews nearly as much as they would recommendations from people they know personally. Positive product reviews can help show customers that yours is a product worth their investment.
Start by asking customers to leave reviews after a sale. Then advertise those reviews on your website and marketing materials. If your company has positive ratings from organizations like the BBB or Angie's List, make sure you present that information prominently, too.
Along similar lines, user-generated content, such as blog posts, testimonials, and YouTube reviews, can hold considerable weight with new customers. Try to spark new content by holding user-generated content contests, where winners receive coupons or a special promotion.
Social media mentions and shares
Given the penetration of social media, it makes sense that social media mentions and shares can attract lots of attention for your company and its brand. Use monitoring tools to track the number of times your products or services are mentioned online. Encourage people to share content you publish on their social media pages. Add social media sharing options at the bottom of blog posts, newsletter articles, product pages, and other key content areas of your website. All of these can be great ways to capitalize on this phenomenon.
Statistics
Statistics are a fantastic way to get a second look from potential customers. User statistics can show you how your products or services already appeal to the crowd. Track down and leverage whatever your most positive statistics may be. These could include anything from blog readership to how long you've been in business to customer retention rates. Any statistics that help to establish an air of legitimacy can (and should) be used to leverage the power of the crowd.
Humans are by nature social creatures. We tend to seek out social groups that make us feel like we're part of something larger than ourselves. We also tend to follow the lead of those around us and trust the opinions of our peers. Keeping these dynamics in mind and finding ways to leverage their power is essential to effective product marketing.
Friday, July 18, 2014
You're Never Too Big (or Small) to Innovate
The business world continues to adapt at an astonishing pace. Fifteen years ago, Blockbuster, Hollywood Video, and similar movie rental businesses dominated the market. Soon, however, Netflix arrived on the scene, and cable providers began offering on-demand movie options. The cost and inconvenience of having to stop at a store rather than just turning on the TV or computer meant that these once dominant businesses quickly began to lose ground. Now they're all but obsolete.
What these major corporations can teach businesses of all sizes
There are two ways you could look at the fate of Blockbuster and similar companies. You could either worry yourself sick about your own place within your industry -- or take action and learn from the mistakes these companies made. If you look closely at what happened to these corporations, it's easy to see the importance of market research, innovation, and finding ways to make life easier for your customers.
Some companies thrive at adapting to new situations. Nokia went from being a paper company to one of the largest cellphone makers. Companies like Amazon.com managed to turn entire industries upside down. These companies were able to innovate, capitalize on what appealed to their customers, and become successful.
Lessons to take away
There are two main lessons to be learned here. The first is to never neglect the importance of market research. You probably already know the importance of market research before launching a new product, but don't stop there. Market research is something you should do regularly throughout the year. Intelligent market research can help you get inside your customers' heads and determine exactly what they want that you can provide. The better you can predict the wants and needs of your customers, the more likely you are to successfully remain an industry leader.
The second lesson is the importance of serving clients. Make it a priority to determine exactly how you can serve customers in a unique way. Customers like convenience and affordability, which is why companies like Netflix and Amazon.com thrive. Determining new ways to make your products and services accessible for customers is a wonderful way to market products and attract a following among new customers.
Before you begin any new marketing campaign, sit down and discuss how you can make your products or services more accessible for customers. Determining your unique niche is a great starting point for any marketing campaign.
Over the years, numerous companies have risen and fallen as technology and the marketplace continue to change. The companies that survive are the ones that can innovate and remain ahead of the curve in determining customer desires. Combining a customer-first attitude with ongoing market research is a fantastic way to take a strong step in the right direction. If you're interested in learning more about how to make your marketing efforts successful, contact us today.
What these major corporations can teach businesses of all sizes
There are two ways you could look at the fate of Blockbuster and similar companies. You could either worry yourself sick about your own place within your industry -- or take action and learn from the mistakes these companies made. If you look closely at what happened to these corporations, it's easy to see the importance of market research, innovation, and finding ways to make life easier for your customers.
Some companies thrive at adapting to new situations. Nokia went from being a paper company to one of the largest cellphone makers. Companies like Amazon.com managed to turn entire industries upside down. These companies were able to innovate, capitalize on what appealed to their customers, and become successful.
Lessons to take away
There are two main lessons to be learned here. The first is to never neglect the importance of market research. You probably already know the importance of market research before launching a new product, but don't stop there. Market research is something you should do regularly throughout the year. Intelligent market research can help you get inside your customers' heads and determine exactly what they want that you can provide. The better you can predict the wants and needs of your customers, the more likely you are to successfully remain an industry leader.
The second lesson is the importance of serving clients. Make it a priority to determine exactly how you can serve customers in a unique way. Customers like convenience and affordability, which is why companies like Netflix and Amazon.com thrive. Determining new ways to make your products and services accessible for customers is a wonderful way to market products and attract a following among new customers.
Before you begin any new marketing campaign, sit down and discuss how you can make your products or services more accessible for customers. Determining your unique niche is a great starting point for any marketing campaign.
Over the years, numerous companies have risen and fallen as technology and the marketplace continue to change. The companies that survive are the ones that can innovate and remain ahead of the curve in determining customer desires. Combining a customer-first attitude with ongoing market research is a fantastic way to take a strong step in the right direction. If you're interested in learning more about how to make your marketing efforts successful, contact us today.
Friday, July 11, 2014
Taking an X-Ray of your Business
From the time the x-ray was invented around the turn of the 20th century, people have been fascinated by the capacity of these rays to capture what lies beneath the skin. When the technology is used by doctors, it can help determine if bones are broken, detect disorders or illnesses, or see how well a broken bone is healing.
As business leaders, we must sometimes look at our own businesses with x-ray eyes: uncovering and treating problems beneath the surface before they get out of hand or cause permanent damage.
Uncovering problems
Few businesses run perfectly. As any company grows, it will experience bumps, bruises, and hiccups along the way. Part of running the business involves being able to lead the company through these times, so you can come out the other side stronger and better prepared for the future. Many times, this involves easy fixes. Perhaps a new employee is needed to handle greater demand or a policy might need to be tweaked to adapt to an evolving workflow.
Sometimes, however, problems are not so easy to fix. Take, for example, customer service. We've all experienced times (as customers) when we've felt like we're being passed around from person to person, trying to find a simple answer to our question. By the time we get our answer, we're so frustrated with the process that we end up completely annoyed with the company. This damages the company reputation and may even cause us to stop doing business with them.
As a business leader, you need to realize that these kinds of deep, penetrating problems cannot be fixed with simple, one-size-fits-all solutions. Sometimes, you need to look deeper and see where the 'bone' is broken -- and how badly -- before you can begin to treat the symptoms and heal your company. Only after you have a clearer picture of what's really going on can you find the right way to fix the problem and make your company stronger for the long run.
Making the repair
If your company is facing a major problem that can't be fixed easily, don't be afraid to go back and start over in finding the solution. While it can certainly be intimidating to think about how long the process will take and how much potential revenue you might lose along the way, it's important to remember that taking the time to complete these repairs properly will make your company stronger over the long haul. This, in turn, will help to boost revenue and make up for lost time. Companies that neglect to make difficult but necessary changes often find themselves losing money (and customers).
So how can you go about fixing tough problems? Start with these steps.
Growing a business sometimes means being willing to go back to the drawing board to see how a key part of the business can be changed and repaired to make it stronger in the future. Don't be afraid to 'x-ray' your business and find ways to help it grow in the years to come.
As business leaders, we must sometimes look at our own businesses with x-ray eyes: uncovering and treating problems beneath the surface before they get out of hand or cause permanent damage.
Uncovering problems
Few businesses run perfectly. As any company grows, it will experience bumps, bruises, and hiccups along the way. Part of running the business involves being able to lead the company through these times, so you can come out the other side stronger and better prepared for the future. Many times, this involves easy fixes. Perhaps a new employee is needed to handle greater demand or a policy might need to be tweaked to adapt to an evolving workflow.
Sometimes, however, problems are not so easy to fix. Take, for example, customer service. We've all experienced times (as customers) when we've felt like we're being passed around from person to person, trying to find a simple answer to our question. By the time we get our answer, we're so frustrated with the process that we end up completely annoyed with the company. This damages the company reputation and may even cause us to stop doing business with them.
As a business leader, you need to realize that these kinds of deep, penetrating problems cannot be fixed with simple, one-size-fits-all solutions. Sometimes, you need to look deeper and see where the 'bone' is broken -- and how badly -- before you can begin to treat the symptoms and heal your company. Only after you have a clearer picture of what's really going on can you find the right way to fix the problem and make your company stronger for the long run.
Making the repair
If your company is facing a major problem that can't be fixed easily, don't be afraid to go back and start over in finding the solution. While it can certainly be intimidating to think about how long the process will take and how much potential revenue you might lose along the way, it's important to remember that taking the time to complete these repairs properly will make your company stronger over the long haul. This, in turn, will help to boost revenue and make up for lost time. Companies that neglect to make difficult but necessary changes often find themselves losing money (and customers).
So how can you go about fixing tough problems? Start with these steps.
- Sit down and plan out exactly what your end goal will be. Providing higher-quality customer service is one possible example.
- Work backwards to generate ideas about how this goal can be reached. This will typically involve doing industry research and learning more about what the competition does to accomplish a similar aim.
- Educate and retrain all members of the organization about the new methods and procedures, so everyone is on the same page, even those who aren't directly involved with the affected areas.
- Invite feedback from customers and employees to see how well the changes are working.
Growing a business sometimes means being willing to go back to the drawing board to see how a key part of the business can be changed and repaired to make it stronger in the future. Don't be afraid to 'x-ray' your business and find ways to help it grow in the years to come.
Tuesday, July 8, 2014
Does Your Advertising Work Together?
At first glance, the various platforms used for delivering your marketing messages couldn't look more different. From social media to bus ads to print or radio ads, each platform has a completely different feel and intended audience. Regardless of the differences, however, it's critical that your campaigns maintain some key consistencies across every medium.
What's the purpose of an integrated campaign and what does it look like?
An integrated campaign works to build an audience no matter where the advertisements are seen. The campaign is designed with a common message that's then tweaked and sent out over a variety of platforms in an effort to attract the attention of customers wherever they're found.
Integrated campaigns send customers toward a common sales funnel. This means that the social media and direct mail components will both point customers in a common direction (promoting an upcoming sale, for example).
Design consistency is also a must, so customers recognize your brand wherever they may see it. Customers see thousands of advertisements a day. It's important that they make a quick connection between your ads and your brand, so your brand can become more memorable to them. To accomplish this, use similar colors and designs on bus ads, social media ads, and print ads. This consistency will help you stay in front of your intended audience while simultaneously making it easier for potential customers to interact with you.
So how can you start making more integrated campaigns?
Begin by identifying exactly who you're targeting and where those people can be found. Develop a common, unifying message, then tailor it to each major platform you intend to include in your campaign. That way, no matter where the customer encounters your brand, they'll have no trouble entering the sales funnel. This might mean using QR codes in print advertising and prominent, well-labeled links on websites.
One of the biggest challenges many companies run into is maintaining consistency across multiple teams. For example, you might have one team that specializes in print and radio ads, while another group focuses on social media and website advertising. Make sure all your marketing teams understand the common vision and can successfully work together to achieve a collective goal.
As your campaign gets underway, track each portion, so you can successfully gauge where new customers are coming from. This will provide key insights into how well each portion of the campaign is doing and let you know if certain aspects need to be modified or even abandoned altogether.
An integrated marketing campaign is crucial for growing a company and finding new customers in the modern market. Rather than thinking about your various platforms as separate entities, integrating them can lead to higher brand recognition and conversion rates. Keep this in mind and prepare to reach your customers on a much deeper level.
If you're ready to get started building an integrated campaign, give us a call or drop us an email to see how we can help you move forward.
What's the purpose of an integrated campaign and what does it look like?
An integrated campaign works to build an audience no matter where the advertisements are seen. The campaign is designed with a common message that's then tweaked and sent out over a variety of platforms in an effort to attract the attention of customers wherever they're found.
Integrated campaigns send customers toward a common sales funnel. This means that the social media and direct mail components will both point customers in a common direction (promoting an upcoming sale, for example).
Design consistency is also a must, so customers recognize your brand wherever they may see it. Customers see thousands of advertisements a day. It's important that they make a quick connection between your ads and your brand, so your brand can become more memorable to them. To accomplish this, use similar colors and designs on bus ads, social media ads, and print ads. This consistency will help you stay in front of your intended audience while simultaneously making it easier for potential customers to interact with you.
So how can you start making more integrated campaigns?
Begin by identifying exactly who you're targeting and where those people can be found. Develop a common, unifying message, then tailor it to each major platform you intend to include in your campaign. That way, no matter where the customer encounters your brand, they'll have no trouble entering the sales funnel. This might mean using QR codes in print advertising and prominent, well-labeled links on websites.
One of the biggest challenges many companies run into is maintaining consistency across multiple teams. For example, you might have one team that specializes in print and radio ads, while another group focuses on social media and website advertising. Make sure all your marketing teams understand the common vision and can successfully work together to achieve a collective goal.
As your campaign gets underway, track each portion, so you can successfully gauge where new customers are coming from. This will provide key insights into how well each portion of the campaign is doing and let you know if certain aspects need to be modified or even abandoned altogether.
An integrated marketing campaign is crucial for growing a company and finding new customers in the modern market. Rather than thinking about your various platforms as separate entities, integrating them can lead to higher brand recognition and conversion rates. Keep this in mind and prepare to reach your customers on a much deeper level.
If you're ready to get started building an integrated campaign, give us a call or drop us an email to see how we can help you move forward.
Tuesday, July 1, 2014
Carpe Diem: An Important Business Mantra
Recognizing and grasping the right opportunities is important in nearly every aspect of business. Taking bold action at just the right time can take a company from decent to extraordinary, from paying the bills to thriving. In some cases, success itself can hinge on a single connection or contract that opens the floodgates.
If you've been around the business world very long, you know that success is not completely predictable. Some companies with very talented leadership and great ideas never seem to get out of the starting gate, while other companies with lesser talent manage to make it all the way to the top of their industry. The difference often boils down to knowing how to recognize opportunities and then having the courage to take them.
Recognizing opportunity
So how can you ensure you're taking advantage of the right opportunities? The first priority is understanding your niche in the marketplace. Make sure you have a clear idea of how you're serving customers and what you're doing to stand out from the competition. This will help you recognize those unique chances when they come along.
Next, make sure you're always on alert. That doesn't mean you need to work perpetually and check email constantly, wherever you are. It does mean, however, that you must remain alert to opportunities in unexpected places. For example, if you're out at a restaurant and strike up a conversation with another patron, recognize and take advantage of any opportunity you find for a business contact. Similarly, if you're receiving goods or services from another company and notice some way that your company could help them improve, speak up and offer your suggestions. This is no time to be shy or second guess yourself. Strike while the iron's hot, as the saying goes.
Don't expect every opportunity to be perfect. Most won't be. But that doesn't mean they aren't worth your time. Being right and being perfect aren't one and the same. Those imperfect opportunities are often enough to help you grow your business.
Recognizing opportunities and having the courage to walk up and seize them can make an enormous difference in the success of your business. Playing it safe might allow you to pay the bills, but it will also limit your potential growth. Learn how to recognize the appropriate opportunities, take courage, and see just how high your company can go.
If you've been around the business world very long, you know that success is not completely predictable. Some companies with very talented leadership and great ideas never seem to get out of the starting gate, while other companies with lesser talent manage to make it all the way to the top of their industry. The difference often boils down to knowing how to recognize opportunities and then having the courage to take them.
Recognizing opportunity
So how can you ensure you're taking advantage of the right opportunities? The first priority is understanding your niche in the marketplace. Make sure you have a clear idea of how you're serving customers and what you're doing to stand out from the competition. This will help you recognize those unique chances when they come along.
Next, make sure you're always on alert. That doesn't mean you need to work perpetually and check email constantly, wherever you are. It does mean, however, that you must remain alert to opportunities in unexpected places. For example, if you're out at a restaurant and strike up a conversation with another patron, recognize and take advantage of any opportunity you find for a business contact. Similarly, if you're receiving goods or services from another company and notice some way that your company could help them improve, speak up and offer your suggestions. This is no time to be shy or second guess yourself. Strike while the iron's hot, as the saying goes.
Don't expect every opportunity to be perfect. Most won't be. But that doesn't mean they aren't worth your time. Being right and being perfect aren't one and the same. Those imperfect opportunities are often enough to help you grow your business.
Recognizing opportunities and having the courage to walk up and seize them can make an enormous difference in the success of your business. Playing it safe might allow you to pay the bills, but it will also limit your potential growth. Learn how to recognize the appropriate opportunities, take courage, and see just how high your company can go.
Friday, June 20, 2014
What Marketers Can Learn at the Farmers' Market
Imagine walking into a farmers' market. Like many other visitors making their way through the stalls, you've become increasingly concerned about where your food comes from and the techniques used to grow it. The farmers' market offers you a distinct advantage because here you can actually speak with the people who grew or raised the food you're looking to buy. You can ask them questions.
You approach the first stall. The farmer offers a variety of foods -- fruits, vegetables, and even a bit of meat and cheese. You try to ask some questions about what pesticides were used when the plants were growing, what the animals ate, and whether or not the chickens were allowed to roam. The farmer seems annoyed by your questions. He gives you gruff, brief answers that don't really address your concerns but seem focused instead on getting you to make a purchase or move along.
The next stall is similar, except you note that the prices are about 10%-20% higher. Still, you reach out to the farmer behind the counter and start asking questions. What a difference! The farmer comes out from behind the counter and tells you all about the methods he uses to grow and raise his different livestock and crops. He explains what safeguards he has in place to protect the consumer's health and the experience he has in the field.
The time comes for you to make a purchase. Who are you more likely to buy from? Is it the farmer who just pushed you to buy or the farmer you've begun to trust because of his helpfulness, even if he does charge a few cents more? For most people, the answer is going to be the second. When people form bonds with merchants and begin to feel as though they can trust them, they become increasingly likely to buy from those vendors. This same concept should be incorporated into all your marketing campaigns.
Helping to build a relationship of trust
Becoming a source of answers and an authority in the industry for potential customers is a critical part of building this relationship. This often involves building plenty of valuable content online that customers can turn to when they have questions. Content that adds value helps customers begin to trust a company, their products, and their knowledge of the industry. When a single company has the answers a customer is looking for time and time again, there's little question who they'll turn to when they're ready to make a purchase.
One way to build this kind of relationship is by working to become a regular community figure. Look for events or people you can sponsor to help get your company name in front of potential customers on a regular basis. Being available in person to answer questions for potential customers is one of the best types of marketing.
You should similarly take advantage of networking opportunities and work to establish friendships with many other professionals. As you nurture these relationships, remember that you're building for the future, too. Even if you don't get any immediate sales from a contact, they'll be far more inclined to turn to you in the future if they know you're someone they can trust.
Taking the time to build relationships with potential customers -- by answering their questions, providing them with quality content, and even forming friendships -- is a wonderfully easy way to grow your business. People naturally turn to the people they trust in business, so follow the same rules as the helpful farmer in the farmers' market, and begin to improve your own marketing techniques.
You approach the first stall. The farmer offers a variety of foods -- fruits, vegetables, and even a bit of meat and cheese. You try to ask some questions about what pesticides were used when the plants were growing, what the animals ate, and whether or not the chickens were allowed to roam. The farmer seems annoyed by your questions. He gives you gruff, brief answers that don't really address your concerns but seem focused instead on getting you to make a purchase or move along.
The next stall is similar, except you note that the prices are about 10%-20% higher. Still, you reach out to the farmer behind the counter and start asking questions. What a difference! The farmer comes out from behind the counter and tells you all about the methods he uses to grow and raise his different livestock and crops. He explains what safeguards he has in place to protect the consumer's health and the experience he has in the field.
The time comes for you to make a purchase. Who are you more likely to buy from? Is it the farmer who just pushed you to buy or the farmer you've begun to trust because of his helpfulness, even if he does charge a few cents more? For most people, the answer is going to be the second. When people form bonds with merchants and begin to feel as though they can trust them, they become increasingly likely to buy from those vendors. This same concept should be incorporated into all your marketing campaigns.
Helping to build a relationship of trust
Becoming a source of answers and an authority in the industry for potential customers is a critical part of building this relationship. This often involves building plenty of valuable content online that customers can turn to when they have questions. Content that adds value helps customers begin to trust a company, their products, and their knowledge of the industry. When a single company has the answers a customer is looking for time and time again, there's little question who they'll turn to when they're ready to make a purchase.
One way to build this kind of relationship is by working to become a regular community figure. Look for events or people you can sponsor to help get your company name in front of potential customers on a regular basis. Being available in person to answer questions for potential customers is one of the best types of marketing.
You should similarly take advantage of networking opportunities and work to establish friendships with many other professionals. As you nurture these relationships, remember that you're building for the future, too. Even if you don't get any immediate sales from a contact, they'll be far more inclined to turn to you in the future if they know you're someone they can trust.
Taking the time to build relationships with potential customers -- by answering their questions, providing them with quality content, and even forming friendships -- is a wonderfully easy way to grow your business. People naturally turn to the people they trust in business, so follow the same rules as the helpful farmer in the farmers' market, and begin to improve your own marketing techniques.
Monday, June 16, 2014
Management Lessons From Our Elementary School Days
Think back for a moment to your elementary school days. Chances are, some of your best memories revolve around celebrations. Whether celebrating a classmate's birthday, a favorite holiday, an accomplishment for the class, or even the 100th day of school, everyday celebrations are an essential part of many elementary school classrooms.
Why are these types of celebrations so popular?
For one thing, they offer everyone, including the teacher, a bit of a mental break from the daily grind. When people return from a break, they're ready to sit down and work some more. Without a break, it's easy to get burned out.
Secondly, they help to keep the atmosphere happy and joyful in the classroom. Everyone functions better when they work in a positive atmosphere.
And finally, they offer the teacher and classmates the chance to recognize the accomplishments of the group as a whole, as well as those of individual students. When students know their efforts are recognized, the motivation to continue to perform and earn more rewards is strengthened.
While most working adults are far removed from elementary school, that doesn't mean these basic lessons learned in childhood no longer apply.
What business leaders today can learn from their elementary school teachers
Elementary school teachers understand that the best way to keep people motivated is to celebrate their accomplishments. When you find ways to congratulate people or teams who meet particular goals at your organization, you'll also be encouraging them to continue to strive and accomplish more. Employees who feel as though their accomplishments and efforts are recognized are more likely to feel satisfaction at the workplace and trust that their efforts contribute to company success.
How businesses can create the environment on an adult scale
Working to keep the atmosphere light and pleasant can also contribute to a positive work environment. While most professional environments wouldn't be able function with parties every week, there are plenty of other ways to encourage a positive workplace. Cards, token gifts, bonuses, announcements of accomplishments at meetings, and similar strategies can all help employees feel appreciated. Even personal notes from management will let employees know their leaders notice the efforts of everyone below them. Save the parties for more memorable occasions, such as the holiday season.
Employees who feel appreciated have greater company loyalty. Loyal employees tend to be fantastic company evangelists, while also contributing to the stability of the company. The result is a stronger company that can move forward more effectively. Loyal employees tend to speak positively about the brand to their friends and family, as well as online. Creating a positive company environment will help to make the entire company a welcoming place for employees and customers.
When companies have specific goals in mind, it's tempting to just expect everyone to put their noses down and work. In reality, companies that work to create a rewarding atmosphere where employees feel happy and content are likely to accomplish greater things and have employees who feel more loyal and appreciated by management. How happy an employee feels can have an incredible impact on their productivity. So take the time to foster happy employees, and get started building your company today.
Why are these types of celebrations so popular?
For one thing, they offer everyone, including the teacher, a bit of a mental break from the daily grind. When people return from a break, they're ready to sit down and work some more. Without a break, it's easy to get burned out.
Secondly, they help to keep the atmosphere happy and joyful in the classroom. Everyone functions better when they work in a positive atmosphere.
And finally, they offer the teacher and classmates the chance to recognize the accomplishments of the group as a whole, as well as those of individual students. When students know their efforts are recognized, the motivation to continue to perform and earn more rewards is strengthened.
While most working adults are far removed from elementary school, that doesn't mean these basic lessons learned in childhood no longer apply.
What business leaders today can learn from their elementary school teachers
Elementary school teachers understand that the best way to keep people motivated is to celebrate their accomplishments. When you find ways to congratulate people or teams who meet particular goals at your organization, you'll also be encouraging them to continue to strive and accomplish more. Employees who feel as though their accomplishments and efforts are recognized are more likely to feel satisfaction at the workplace and trust that their efforts contribute to company success.
How businesses can create the environment on an adult scale
Working to keep the atmosphere light and pleasant can also contribute to a positive work environment. While most professional environments wouldn't be able function with parties every week, there are plenty of other ways to encourage a positive workplace. Cards, token gifts, bonuses, announcements of accomplishments at meetings, and similar strategies can all help employees feel appreciated. Even personal notes from management will let employees know their leaders notice the efforts of everyone below them. Save the parties for more memorable occasions, such as the holiday season.
Employees who feel appreciated have greater company loyalty. Loyal employees tend to be fantastic company evangelists, while also contributing to the stability of the company. The result is a stronger company that can move forward more effectively. Loyal employees tend to speak positively about the brand to their friends and family, as well as online. Creating a positive company environment will help to make the entire company a welcoming place for employees and customers.
When companies have specific goals in mind, it's tempting to just expect everyone to put their noses down and work. In reality, companies that work to create a rewarding atmosphere where employees feel happy and content are likely to accomplish greater things and have employees who feel more loyal and appreciated by management. How happy an employee feels can have an incredible impact on their productivity. So take the time to foster happy employees, and get started building your company today.
Tuesday, June 3, 2014
Outside the (Paper) Box: Creative, Innovative Uses for Paper
Chances are, you already know how indispensable paper is to marketing and business. But did you know that paper can -- literally -- save lives?
Around the world, some very bright, creative people are coming up with some very innovative uses for paper that truly represent "outside the box" thinking. Here are a few of our favorite paper inventions that have the power to change the world for the better.
Origami Microscope
When you hear the word "origami," your mind probably imagines cranes, paper airplanes, and funny pointed hats. But Stanford University professor Manu Prakash and his team of researchers have taken this folded paper art to a whole new level with the Foldscope.
This ground-breaking invention consists of a flat sheet of paper, an LED, a watch battery, and a few tiny optical units that can be folded together -- just like origami -- to create a functioning microscope. This portable microscope offers a number of benefits, especially for medical personnel in developing countries. For starters, it's easy to assemble, as it consists of just a few parts. The foldable design itself is printed directly onto a sheet of paper.
Plus, it's lightweight. The microscope's optical devices are about the size of a grain of sand -- so it's easy to move from one spot to another and simple to store or take into the field. The Foldscope is inexpensive, costing from $.50 to $1 to manufacture, yet powerful, with the ability to magnify objects up to 2,000 times and to project images onto almost any flat surface.
Best of all, the Foldscope provides healthcare workers with a cheap, simple, and effective way to diagnose diseases such as malaria, improving the lives of those in developing countries.
Drinkable Books
In many parts of the world, safe, drinkable water isn't readily available; diseases related to contaminated water lead to more than 3 million deaths each year. Many of these deaths could be prevented if people had access to filters -- and knowledge -- about water safety issues.
That's where Water is Life comes in. This non-profit organization partnered with researchers at the University of Virginia and Carnegie Mellon University to create a (paper) book that not only teaches recipients about water hygiene, but also comes with built-in water filters (its pages) that eliminate 99% of the waterborne particles and microbes that cause diseases like E. coli, cholera, and typhoid.
The Drinkable Book performs almost like a coffee filter; when water passes through one of its specially treated paper filters, germs and bacteria are killed by a special coating of silver nitrate nanoparticles that render treated water as safe as tap water in developed nations. The book costs just a few cents to produce and provides enough filtration to last up to four years.
Water-Condensing Billboard
Finally, researchers from Peru's University of Engineering Technology took a familiar sight -- the billboard -- and transformed it into a water-producing tool. More than 10 percent of Lima's 7.5 million residents have little to no access to potable water. But UTEC's innovative invention gathers moisture from the air during humid summer days and runs it through a series of condensers.
The water is then cleaned through a reverse-osmosis system, and Lima residents can access the clean water through a faucet at the bottom of the sign. This amazing invention provides almost 100 liters of water per day.
As you can see, paper isn't just for brochures and business cards anymore. It's -- literally -- saving the world!
Bill Eckert
Ink Images, Inc.
Around the world, some very bright, creative people are coming up with some very innovative uses for paper that truly represent "outside the box" thinking. Here are a few of our favorite paper inventions that have the power to change the world for the better.
Origami Microscope
When you hear the word "origami," your mind probably imagines cranes, paper airplanes, and funny pointed hats. But Stanford University professor Manu Prakash and his team of researchers have taken this folded paper art to a whole new level with the Foldscope.
This ground-breaking invention consists of a flat sheet of paper, an LED, a watch battery, and a few tiny optical units that can be folded together -- just like origami -- to create a functioning microscope. This portable microscope offers a number of benefits, especially for medical personnel in developing countries. For starters, it's easy to assemble, as it consists of just a few parts. The foldable design itself is printed directly onto a sheet of paper.
Plus, it's lightweight. The microscope's optical devices are about the size of a grain of sand -- so it's easy to move from one spot to another and simple to store or take into the field. The Foldscope is inexpensive, costing from $.50 to $1 to manufacture, yet powerful, with the ability to magnify objects up to 2,000 times and to project images onto almost any flat surface.
Best of all, the Foldscope provides healthcare workers with a cheap, simple, and effective way to diagnose diseases such as malaria, improving the lives of those in developing countries.
Drinkable Books
In many parts of the world, safe, drinkable water isn't readily available; diseases related to contaminated water lead to more than 3 million deaths each year. Many of these deaths could be prevented if people had access to filters -- and knowledge -- about water safety issues.
That's where Water is Life comes in. This non-profit organization partnered with researchers at the University of Virginia and Carnegie Mellon University to create a (paper) book that not only teaches recipients about water hygiene, but also comes with built-in water filters (its pages) that eliminate 99% of the waterborne particles and microbes that cause diseases like E. coli, cholera, and typhoid.
The Drinkable Book performs almost like a coffee filter; when water passes through one of its specially treated paper filters, germs and bacteria are killed by a special coating of silver nitrate nanoparticles that render treated water as safe as tap water in developed nations. The book costs just a few cents to produce and provides enough filtration to last up to four years.
Water-Condensing Billboard
Finally, researchers from Peru's University of Engineering Technology took a familiar sight -- the billboard -- and transformed it into a water-producing tool. More than 10 percent of Lima's 7.5 million residents have little to no access to potable water. But UTEC's innovative invention gathers moisture from the air during humid summer days and runs it through a series of condensers.
The water is then cleaned through a reverse-osmosis system, and Lima residents can access the clean water through a faucet at the bottom of the sign. This amazing invention provides almost 100 liters of water per day.
As you can see, paper isn't just for brochures and business cards anymore. It's -- literally -- saving the world!
Bill Eckert
Ink Images, Inc.
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