How Babies Can Show Us the Way to Find A Niche

Like so many other expectant couples, Sarah and Mark began researching baby products right away, as soon as they found out they were expecting baby number one. They listened to advice from friends and family, and they turned to the Internet to learn more about all the options and brands available to them.

Before long, they found themselves overwhelmed with choices: bouncy seats, swings, white noise machines, stuffed animals designed to mimic the mother's heart rate. Who knew there could be so many different products dedicated to helping babies sleep?

As the couple began to wade through all the options, Sarah quickly began to realize the marketing genius behind it all. She worked in advertising and had seen this phenomenon countless times in successful ad campaigns. The makers of these various sleep products had completed the trifecta.

They had:

1. Identified a real problem


2. Tapped into their potential customers' fears


3. Designed a product to fill that niche in a slightly unique way

The importance of these three marketing points applies not only to companies designing sleep aids for babies, but to everyone who wants to design a successful product.

The keys to successful marketing

Successful marketing is built around identifying and addressing a key need for consumers. If your product looks interesting or does something really interesting, but customers don't see an immediate need for it, it probably won't sell very well. The key is to show customers exactly how your product addresses a specific need, even if the need is one they don't even know they have. Show customers how your product or service will make their lives easier, and they'll be far more likely to buy from you.

Capitalizing on what's different

When Sarah and Mark began researching baby products, they were amazed at the sheer number of products that were designed for sleeping. What perhaps is even more astounding, however, is that all the products were slightly different. No two products were exactly alike. Even if two white noise machines were standalone, plug-in devices, there were always some slight differences. Maybe one had an option to play a recording of a heartbeat, while another had more lullabies. Each manufacturer seemed to know exactly what made its product different from the competition, and that's what they capitalized on. One might focus on the benefits of having a newborn hear a gentle heartbeat while trying to sleep. Another might talk about how lullabies have been used for generations to soothe.

Like these manufacturers, your company must be able to show customers exactly how your products are different than the competition and why those differences make your products better. It does no good to duplicate a competitor's product, as that niche has already been filled. Think about what makes your product superior, and use that information to mold your marketing campaign.

Show the product providing the solution

Any product that's supposed to help babies sleep will include pictures of peacefully sleeping newborns right on the box. Such imagery expertly taps into the fears of potential customers (having a baby who won't sleep) and offers them a solution (use our product, and you'll have a peacefully resting infant). Your marketing campaigns should make it obvious to customers exactly how the product you're selling is going to help them.

Customers want to know exactly why they should do business with your company. Taking the time to develop a marketing plan that shows how your products address specific needs will pave the way to marketing success.

If you're looking to get started reworking your campaigns, give us a call today.

Following the Leader Wherever He May Go....

One pervasive characteristic most people share is the desire to belong. Children in school often develop close-knit groups of friends as a way to satisfy this need. Even in our professional lives, the desire to be part of the crowd continues.

A major component of this desire is the tendency to follow the decisions made by group leaders. This explains why trends in fashion, music, and business can spread so quickly.

People come to trust certain brands based on the opinions of those they respect within their peer group. As a marketer, you can tap into this phenomenon to help your own products and services succeed. Here are just a few ways to make the most of people's desire to follow the crowd.

Reviews

Product reviews are huge. An estimated 70 percent of Americans say they look at product reviews when considering items to purchase. Many of these people trust product reviews nearly as much as they would recommendations from people they know personally. Positive product reviews can help show customers that yours is a product worth their investment.

Start by asking customers to leave reviews after a sale. Then advertise those reviews on your website and marketing materials. If your company has positive ratings from organizations like the BBB or Angie's List, make sure you present that information prominently, too.

Along similar lines, user-generated content, such as blog posts, testimonials, and YouTube reviews, can hold considerable weight with new customers. Try to spark new content by holding user-generated content contests, where winners receive coupons or a special promotion.

Social media mentions and shares

Given the penetration of social media, it makes sense that social media mentions and shares can attract lots of attention for your company and its brand. Use monitoring tools to track the number of times your products or services are mentioned online. Encourage people to share content you publish on their social media pages. Add social media sharing options at the bottom of blog posts, newsletter articles, product pages, and other key content areas of your website. All of these can be great ways to capitalize on this phenomenon.

Statistics

Statistics are a fantastic way to get a second look from potential customers. User statistics can show you how your products or services already appeal to the crowd. Track down and leverage whatever your most positive statistics may be. These could include anything from blog readership to how long you've been in business to customer retention rates. Any statistics that help to establish an air of legitimacy can (and should) be used to leverage the power of the crowd.

Humans are by nature social creatures. We tend to seek out social groups that make us feel like we're part of something larger than ourselves. We also tend to follow the lead of those around us and trust the opinions of our peers. Keeping these dynamics in mind and finding ways to leverage their power is essential to effective product marketing.

You're Never Too Big (or Small) to Innovate

The business world continues to adapt at an astonishing pace. Fifteen years ago, Blockbuster, Hollywood Video, and similar movie rental businesses dominated the market. Soon, however, Netflix arrived on the scene, and cable providers began offering on-demand movie options. The cost and inconvenience of having to stop at a store rather than just turning on the TV or computer meant that these once dominant businesses quickly began to lose ground. Now they're all but obsolete.

What these major corporations can teach businesses of all sizes

There are two ways you could look at the fate of Blockbuster and similar companies. You could either worry yourself sick about your own place within your industry -- or take action and learn from the mistakes these companies made. If you look closely at what happened to these corporations, it's easy to see the importance of market research, innovation, and finding ways to make life easier for your customers.

Some companies thrive at adapting to new situations. Nokia went from being a paper company to one of the largest cellphone makers. Companies like Amazon.com managed to turn entire industries upside down. These companies were able to innovate, capitalize on what appealed to their customers, and become successful.

Lessons to take away

There are two main lessons to be learned here. The first is to never neglect the importance of market research. You probably already know the importance of market research before launching a new product, but don't stop there. Market research is something you should do regularly throughout the year. Intelligent market research can help you get inside your customers' heads and determine exactly what they want that you can provide. The better you can predict the wants and needs of your customers, the more likely you are to successfully remain an industry leader.

The second lesson is the importance of serving clients. Make it a priority to determine exactly how you can serve customers in a unique way. Customers like convenience and affordability, which is why companies like Netflix and Amazon.com thrive. Determining new ways to make your products and services accessible for customers is a wonderful way to market products and attract a following among new customers.

Before you begin any new marketing campaign, sit down and discuss how you can make your products or services more accessible for customers. Determining your unique niche is a great starting point for any marketing campaign.

Over the years, numerous companies have risen and fallen as technology and the marketplace continue to change. The companies that survive are the ones that can innovate and remain ahead of the curve in determining customer desires. Combining a customer-first attitude with ongoing market research is a fantastic way to take a strong step in the right direction. If you're interested in learning more about how to make your marketing efforts successful, contact us today.

Taking an X-Ray of your Business

From the time the x-ray was invented around the turn of the 20th century, people have been fascinated by the capacity of these rays to capture what lies beneath the skin. When the technology is used by doctors, it can help determine if bones are broken, detect disorders or illnesses, or see how well a broken bone is healing.

As business leaders, we must sometimes look at our own businesses with x-ray eyes: uncovering and treating problems beneath the surface before they get out of hand or cause permanent damage.

Uncovering problems

Few businesses run perfectly. As any company grows, it will experience bumps, bruises, and hiccups along the way. Part of running the business involves being able to lead the company through these times, so you can come out the other side stronger and better prepared for the future. Many times, this involves easy fixes. Perhaps a new employee is needed to handle greater demand or a policy might need to be tweaked to adapt to an evolving workflow.

Sometimes, however, problems are not so easy to fix. Take, for example, customer service. We've all experienced times (as customers) when we've felt like we're being passed around from person to person, trying to find a simple answer to our question. By the time we get our answer, we're so frustrated with the process that we end up completely annoyed with the company. This damages the company reputation and may even cause us to stop doing business with them.

As a business leader, you need to realize that these kinds of deep, penetrating problems cannot be fixed with simple, one-size-fits-all solutions. Sometimes, you need to look deeper and see where the 'bone' is broken -- and how badly -- before you can begin to treat the symptoms and heal your company. Only after you have a clearer picture of what's really going on can you find the right way to fix the problem and make your company stronger for the long run.

Making the repair

If your company is facing a major problem that can't be fixed easily, don't be afraid to go back and start over in finding the solution. While it can certainly be intimidating to think about how long the process will take and how much potential revenue you might lose along the way, it's important to remember that taking the time to complete these repairs properly will make your company stronger over the long haul. This, in turn, will help to boost revenue and make up for lost time. Companies that neglect to make difficult but necessary changes often find themselves losing money (and customers).

So how can you go about fixing tough problems? Start with these steps.

1. Sit down and plan out exactly what your end goal will be. Providing higher-quality customer service is one possible example.



2. Work backwards to generate ideas about how this goal can be reached. This will typically involve doing industry research and learning more about what the competition does to accomplish a similar aim.



3. Educate and retrain all members of the organization about the new methods and procedures, so everyone is on the same page, even those who aren't directly involved with the affected areas.



4. Invite feedback from customers and employees to see how well the changes are working.

Growing a business sometimes means being willing to go back to the drawing board to see how a key part of the business can be changed and repaired to make it stronger in the future. Don't be afraid to 'x-ray' your business and find ways to help it grow in the years to come.

Does Your Advertising Work Together?

At first glance, the various platforms used for delivering your marketing messages couldn't look more different. From social media to bus ads to print or radio ads, each platform has a completely different feel and intended audience. Regardless of the differences, however, it's critical that your campaigns maintain some key consistencies across every medium.

What's the purpose of an integrated campaign and what does it look like?

An integrated campaign works to build an audience no matter where the advertisements are seen. The campaign is designed with a common message that's then tweaked and sent out over a variety of platforms in an effort to attract the attention of customers wherever they're found.

Integrated campaigns send customers toward a common sales funnel. This means that the social media and direct mail components will both point customers in a common direction (promoting an upcoming sale, for example).

Design consistency is also a must, so customers recognize your brand wherever they may see it. Customers see thousands of advertisements a day. It's important that they make a quick connection between your ads and your brand, so your brand can become more memorable to them. To accomplish this, use similar colors and designs on bus ads, social media ads, and print ads. This consistency will help you stay in front of your intended audience while simultaneously making it easier for potential customers to interact with you.

So how can you start making more integrated campaigns?

Begin by identifying exactly who you're targeting and where those people can be found. Develop a common, unifying message, then tailor it to each major platform you intend to include in your campaign. That way, no matter where the customer encounters your brand, they'll have no trouble entering the sales funnel. This might mean using QR codes in print advertising and prominent, well-labeled links on websites.

One of the biggest challenges many companies run into is maintaining consistency across multiple teams. For example, you might have one team that specializes in print and radio ads, while another group focuses on social media and website advertising. Make sure all your marketing teams understand the common vision and can successfully work together to achieve a collective goal.

As your campaign gets underway, track each portion, so you can successfully gauge where new customers are coming from. This will provide key insights into how well each portion of the campaign is doing and let you know if certain aspects need to be modified or even abandoned altogether.

An integrated marketing campaign is crucial for growing a company and finding new customers in the modern market. Rather than thinking about your various platforms as separate entities, integrating them can lead to higher brand recognition and conversion rates. Keep this in mind and prepare to reach your customers on a much deeper level.

If you're ready to get started building an integrated campaign, give us a call or drop us an email to see how we can help you move forward.

Carpe Diem: An Important Business Mantra

Recognizing and grasping the right opportunities is important in nearly every aspect of business. Taking bold action at just the right time can take a company from decent to extraordinary, from paying the bills to thriving. In some cases, success itself can hinge on a single connection or contract that opens the floodgates.

If you've been around the business world very long, you know that success is not completely predictable. Some companies with very talented leadership and great ideas never seem to get out of the starting gate, while other companies with lesser talent manage to make it all the way to the top of their industry. The difference often boils down to knowing how to recognize opportunities and then having the courage to take them.

Recognizing opportunity

So how can you ensure you're taking advantage of the right opportunities? The first priority is understanding your niche in the marketplace. Make sure you have a clear idea of how you're serving customers and what you're doing to stand out from the competition. This will help you recognize those unique chances when they come along.

Next, make sure you're always on alert. That doesn't mean you need to work perpetually and check email constantly, wherever you are. It does mean, however, that you must remain alert to opportunities in unexpected places. For example, if you're out at a restaurant and strike up a conversation with another patron, recognize and take advantage of any opportunity you find for a business contact. Similarly, if you're receiving goods or services from another company and notice some way that your company could help them improve, speak up and offer your suggestions. This is no time to be shy or second guess yourself. Strike while the iron's hot, as the saying goes.

Don't expect every opportunity to be perfect. Most won't be. But that doesn't mean they aren't worth your time. Being right and being perfect aren't one and the same. Those imperfect opportunities are often enough to help you grow your business.

Recognizing opportunities and having the courage to walk up and seize them can make an enormous difference in the success of your business. Playing it safe might allow you to pay the bills, but it will also limit your potential growth. Learn how to recognize the appropriate opportunities, take courage, and see just how high your company can go.